The product has been added to your cart.
All deliveries are now custom free.
On the home page, click "Account",
and then follow the
instructions on
the
screen,
which
will guide you through the creation of your account.
When you log into your
account, you can
display
your
order
history, change your password and delivery addresses, administer your subscription
to the newsletter
and
manage
your
returns.
Information that you provide to A.P.C. will never be shared with, or sold to, other businesses.
On the home page, click "Account", and then click the appropriate category (Account Information, Credits Cards, Address Book, My Orders, Exchanges and Returns, Newsletter Subscription)
To delete your customer account, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
If you are unable to log in, click "Forgot your password". You will receive a new password by e-mail. You can then log in and modify it in "Account" / "Account Information" / "Change password". If you continue to have trouble logging in, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Search by product type, by using looks or by search tool, and choose one or more products. Select the colour and size that you want, and then add the products to your bag. Finally, click the bag to log in and follow the steps to place your order.
To place an order on A.P.C. website, you must create a customer account. This allows you to store delivery and billing information for your orders, and to manage any product returns.
All completed orders are immediately sent to our logistics department in order to be shipped as soon as possible. It is therefore already on its way and cannot be cancelled and/or modified.
You have 14 days from receipt of your order to return it to us. A.P.C. will pay for the cost of returning the goods if they conform to our conditions.
For more details on how to request a return, see the MY RETURNS section.
You will receive an e-mail once your
order has been confirmed.
You can also check
the status of
your
order at
any
time by logging into your customer account and clicking "My
Orders".
All orders that we confirm before 11am (CET), Monday through Friday, will be processed and shipped the same day.
Orders placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day.
Orders we confirm after 11am (CET) will be processed and shipped the next working day.
To view the status of your order, log in and click "My Orders". This will allow you to display all your orders and their current status.
The order status codes are:
- "Waiting for confirmation": your order is waiting to be confirmed by
A.P.C.,
-
"Validated": your
order has
been
confirmed by A.P.C.,
- "Being prepared": your order is being processed by our
logistics
group,
-
"Shipped":
your order has been transferred to the carrier,
- "Complete": your order has
been
delivered to
the
delivery
address that you specified,
- "Cancelled": your order has been cancelled by
A.P.C.,
-
"Closed": your
return has been processed by A.P.C.
Please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
When a product is completely sold out, we invite you to subscribe our stock alert by clicking on "Notify me when available".
For shipment to the United Kingdom, sales prices are displayed in Pounds Sterling and include taxes, customs charges and other import costs. No additional customs charges anticipated on delivery.
"Duty free shopping" ("détaxe") applies solely to products purchased in a store and transported by the customer; therefore, it does not apply to on-line sales.
To further reduce its impact on the environment, A.P.C. has redesigned its product packaging to cut down on the amount of material being used.
Standard packaging for our orders is plain and recyclable. Inside the box or padded envelope: your products are packaged in recyclable tissue paper for clothing and a reusable protective cover for coats, suits and accessories.
Gift packaging adds a pouch or tote bag made from recycled and recyclable fabric to the standard packaging. Items for gifting are packed in this accessory, which can be reused or recycled.
Gift packaging is available in various colours and sizes. The options will depend on the number of items to be packed and stocks available. Gift packaging is limited to one per order.
The gift packaging option costs £3 inc. VAT. Part of the amount raised will be
donated to the GoodPlanet Foundation.
Founded in 2005 by Yann
Arthus-Bertrand, the foundation aims to make ecology and humanism a central
issue in order to encourage people to take concrete action for the Earth and its
inhabitants.
Selecting the Gift packaging option allows you to add a personalised card to your order.
Your message must comply with certain layout guidelines (max. 500 characters and 60 characters per line). When entering your message, line breaks are added automatically.
The personalised card is added when your order is prepared.
More info here
During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.
All transactions on the A.P.C. website
take place in Pound sterling.
We accept the following credit cards as means
of payment: Credit Card, Visa, MasterCard and American Express as well as PayPal,
Amazon Pay and Klarna (several options available depending on the country of
delivery: 3 fee- and interest-free instalments, payment within 30 days, etc.)
When your order is being confirmed, we
ask your bank for a preauthorization. If it is
not granted, we
are
obliged
to
refuse your order and it will not be processed any further.
For more information,
please contact
A.P.C.
customer
care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
We can ship to any country worldwide, with the exception of North America (USA and Canada), Japan, South Korea and Australia.
To ship an order to these countries, please log into their dedicated websites:
- For the USA and Canada, please click here
-
For Japan, please click here
- For
South Korea please click here
-
For Australia please click here
All
our shipments to the United Kingdom factor in taxes, customs charges and other
import costs. No additional customs charges anticipated on delivery.
United Kingdom
A.P.C. offers one shipping method:
- Home Delivery – Express (e.g. Chronopost)
The choice of courier to transport your order will be made by our logistics officer when said order is due to be dispatched, in accordance with certain criteria. A link allowing you to track your package will be sent to you by email and will also be available through your customer account, within 24 hours after dispatch.
Shipping is charged at a flat rate, as follows.
Express Home Delivery is available for free for any order equal to or greater than £80 (including taxes).
United Kingdom
- Home Delivery – Express: £20, 4 to 6 working days.
Log into your account, and then click "My
Orders".
The status of your orders will be displayed. A link allows you to
track the
delivery of your
parcel.
When
your order is shipped, you will receive an e-mail containing the tracking
number and
a link to the
carrier's
website.
It is not possible to deliver orders to an A.P.C. store.
For security reasons, we are not able to ship to post office boxes.
"Address Book" section in "Account allows you to store up to seven different shipping addresses.
Once your order has been confirmed, if you want to change the shipping address, please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here. Although we will do our best, we cannot guarantee that such requests can be taken into account.
If, upon delivery, you find that your parcel is damaged, we recommend that you indicate this on the delivery slip, signed for and with written details. A.P.C. customer care can then be contacted by calling + 33 (0)1 53 63 43 79 or by clicking here.
Please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Making exchanges online
Online exchange is available for all orders placed via the website.
Exchanges
can
only be made for
a
different
size of the same item. You cannot exchange an item for an item with a
different
product code.
When an exchange is requested online, the stock of the item requested in exchange is not checked and the item is not reserved. Only upon receipt of the return to our warehouse, when the exchange order has been created, will we check the stock and ship the item if it is in stock or issue a refund if it is not.
For hygiene reasons, undergarments cannot be exchanged.
A given item may only be exchanged once. If, after completing the exchange,
you are
still not
satisfied
with the
new
item, your order will be reimbursed for the value of your original item.
Making exchanges at an A.P.C. store
Exchanges of items purchased on our website can now be done in all of our A.P.C. stores (France, Germany, Belgium, Denmark, UK, Italy, Sweden), within one month and on presentation of the corresponding invoice.
Items can only be exchanged in store for others of equal or greater value.
However, please note that items purchased on our website cannot be returned for reimbursement at A.P.C. stores.
Upon receiving the item, if you are not satisfied with it, you must make an online request for exchange within 14 days of receiving your order. To do this, log on to your "Account" page, display the associated order, click "exchanges and returns" and follow this procedure:
- Request an exchange authorization by selecting the item(s) you want to
exchange,
the size and/or
color
you want
to
exchange them for and, optionally, providing your comments,
- Prepare the
item(s)
being
exchanged, in
its/their
original inner and outer packaging.
Once your exchange request has been validated by the A.P.C. customer care team, you will receive, by e-mail, a prepaid return label that allows you to return the item(s) you are not satisfied with.
You only have to print it and place it on the parcel.
The package can then
be
dropped off at one
of
the
courier's
collection points (see instructions on the prepaid return label).
You must return the item(s) being exchanged within 14 days of your exchange authorization request to the following address:
A.P.C.
CROSSLOG
104 rue Denis Papin
77550 Moissy Cramayel
France
Provided the return conditions have been fulfilled, A.P.C. will create a corresponding exchange order upon receipt of the return. You will receive an email informing you that this order has been created.
If the item you wish to receive in exchange is available at the time the return is received, the new item will be shipped to the delivery address provided for the original order. You will receive an email informing you that it has been shipped.
If the desired item is not available at the time the return is received, A.P.C. will reimburse you for the amount of the original item on the day it is returned, provided the latter fulfils the aforementioned conditions. You will receive an email informing you of the refund for the item returned.
If, after the exchange, you are still not satisfied with the exchanged item, A.P.C. will reimburse you the value of the original item, the day the returned item is received, provided that the latter adheres to the conditions stated above.
You must make an online request for exchange within 14 days of receiving your original order.
You then have 14 days from the date of your exchange request to return the item you want to exchange.
Shipping fees for the returned item and the new item will be borne by A.P.C., provided that they both adhere to the deadlines stated above.
Your exchange may have been refused for any of four reasons:
- Exchange request made too late (over 14 days after receiving your initial
order),
- The item you
requested
in
exchange is not available,
- The item being exchanged was returned too
late (over
14 days from
the
date of
your
online exchange request)
- Item being exchanged was received in
unacceptable
condition.
Items that have not been returned in their original packaging, their original
condition, or that have
been worn,
washed, damaged or soiled, will not be accepted for exchange.
If you
decide
nevertheless to
return
items that
are
not in a saleable condition, A.P.C. will not pay a refund and the product(s)
at
issue will be
returned
to you at
the
delivery address appearing on the original order.
For more information, please contact the A.P.C. customer care team on + 33 (0)1 53 63 43 79 or by clicking here.
Products must be returned in new
condition and in their original
packaging.
Products
cannot be
returned if
they are incomplete, damaged, soiled, or if they have been worn. For reasons
of
hygiene,
undergarments
cannot be
returned.
To return a product, you must first
obtain a return authorization.
Log
into your
account, display
the
associated
order, and follow this procedure:
- Request a return authorization by
selecting the
product(s)
you want
to
return. Enter the reason for the return. You may optionally enter your
comments.
-
Prepare the
item(s) being
exchanged, in its/their original inner and outer packaging.
When your
request
has been
authorized
by
A.P.C.
customer care, you will receive an e-mail with a prepaid UPS label. The
return
shipping charges are
paid
by
A.P.C.
You only have to print it and place it on the parcel.
The package
can then
be dropped off at
one
of the
courier's collection points (see instructions on the prepaid return label).
The time limit is 14 business days,
counting from the delivery date.
In
accordance with French
law
(the
"loi
Châtel"), you are entitled to withdraw your order by returning the
merchandise to us within
seven days.
You
will then be refunded for the returned products, as well as for the outward
shipping
charges. Beyond
these 7
days,
A.P.C. takes care of the expenses of return; only returned articles will be
refunded
you in the cost
price.
Additionally,
article L.121-20-1 of the French consumer code stipulates that "when the
right of
withdrawal is
exercised, the
vendor shall refund the customer all amounts paid as soon as possible and in
any
case within the 30
days
following
the date when this right was exercised. Past this time, the amount due is,
by
operation of law,
subject
to
interest
at the legally-applicable rate."
If you request the return within 14 days of receiving the parcel, A.P.C. will pay return shipping charges. Once the request is authorized by A.P.C. customer care, we will send you an e-mail with a prepaid return label that you should affix to the parcel containing your returns.
Once your return package has been received and validated, the refund will be processed on the following days. You will receive an email confirming the refund.
To determine the status of your return, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Your return may be refused for three reasons:
- Return request made too late (over 14 days after receiving your initial
order),
-
The item was
returned too
late
(over 14 days from the date of your online return request)
- Item being
returned
was received in
unacceptable
condition.
products must be returned in pristine condition and in their
original
packaging.
Products
may not
be
returned if they are incomplete, damaged, soiled, or if they have been worn.
For more information, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Our stores and our website operate independently, products must be returned to the same entity from which they were bought.
The website features our current collection, as well as current collaborations. If you do not find the product you are looking for, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
Please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.
You will find its principal
characteristics on the product page (description,
composition, care
instructions…)
If you would like other information about a product,
please
contact A.P.C.
customer care,
by
calling + 33 (0)1 53 63 43 79 or by clicking here.
After a period of one year, our previous
collections are available at:
SURPLUS A.P.C.
20 rue Andre del Sarte
75018
Paris
France
+33 1 42 62 10 88
From Tuesday to Saturday, 11:00 pm to 7:30
pm
Sunday, 12:00 pm to 6 pm
And also in the Surplus category, available online.
The program rewards loyal clients and allows clients to earn points, depending on their purchase amounts. You receive 1 point for every 1€ / £1 / 8DKK spent on the A.P.C. website or in selected A.P.C. stores. After accumulating 400 points, you unlock special benefits. After 800 points, you can receive a free item.
To find out more about the program, click here.
You earn points with each purchase in an
A.P.C. store or on the A.P.C.
website.
1€
/ £1 / 8DKK of
purchases =
1
point. All of your points are credited to your loyalty account and remain
valid for
a 12-month
period
starting
from
the date of purchase that offered you the points in question.
You can subscribe to the program by visiting one of our A.P.C. stores or on the A.P.C. website.
In stores:
If you do not already have a client account, a member of our
store team
will create
your
client
account
during your store visit and register you in the program. If you already have
an
account, the team
member
will
add
your registration to the existing account.
On the A.P.C. website:
You can register in the program in several ways:
- By creating your client account online. When you create it,
you
must confirm your
registration
in
the program before finalizing your account.
- If you already have an
account, you
can subscribe
by
visiting
the "My Account" space and clicking on the
“Loyalty” tab.
- During a
purchase on
the
website, after entering your address and the delivery choice, a loyalty
pop-up
appears, inviting you
to
register.
When you earn 400 points over a 12-month period, you unlock loyalty benefits for a year:
- Free standard alterations in A.P.C. stores in Europe (except Amsterdam);
-
Access to loyalty sales;
- Free standard shipping for any order made on the
A.P.C. website and delivered to a country benefiting from the loyalty program.
When you earn 800 points over a 12-month period, you unlock the A.P.C.
Loyalty Reward for one year: you receive a free item, to order by phone from
your client account on the A.P.C. website (loyalty tab) or to choose in our
stores from a selection of models.
If you received a loyalty number in a
store, you can link it to your web account to combine your points. To do so, log
into your client account by clicking here, then go to
the “Loyalty” tab.
Answer “yes” to the question “Do you already have a loyalty
number from an A.P.C. store?” A form appears, asking you to enter your number. Then,
simply confirm the information.
For information about your status,
loyalty benefits or point balance, you can:
- ask a team member in a store
or
-
visit the A.P.C. website and go to the “Loyalty” tab in the "My
Account" section.
You can redeem your loyalty benefits in A.P.C. stores in Europe (except Amsterdam and excluding retailers and department stores) and on the A.P.C. website.
There is a 21-day delay before points are
credited on the A.P.C. website.
After
this period, your
points will
be
credited if no requests for returns or reimbursements have been made.
In some cases, the credited points can be less than the amount of your purchase because:
- The points are calculated according to the tax-inclusive value of items from
web and store stocks.
- For purchases during promotional periods, the value
of the discount is not taken into consideration.
- Returned and/or
reimbursed products are not taken into consideration.
- Fees linked to
services (alterations, dry cleaning, etc.) are not taken into consideration.
For more information, contact A.P.C. customer service by phone at +33.1.53.63.43.79 or by clicking here.
When you reach 800 points, you automatically access the A.P.C. Loyalty Reward. You can then choose your free item in the “Loyalty” tab of the “My Account” section. The 800 points are automatically removed.
If you are having problems ordering your free item, contact A.P.C. customer service by phone at +33.1.53.63.43.79 or click here.
When you earn 400 points over a 12-month period, you unlock loyalty benefits for a duration of one year. To renew or prolong access for another year, you must earn 400 points over a 12-month period again.
As soon as you have at least 400 points in your account, shipping fees are waived for all orders delivered to a country benefiting from the loyalty program.
In case of problems, please contact A.P.C. customer service by phone at +33.1.53.63.43.79.
You can receive your free item in two
ways:
- In a store, by asking a team member.
- By phone: click on
"GO TO LOYALTY PAGE" to view eligible items, then call an A.P.C. store. The store
team will process your order for you.
Telephone: +44(0)20 7792 5123
You can exchange your free item one time if the size is not correct.
If you chose your article in-store, visit an A.P.C. store to make the exchange.
For orders made by phone: the item(s) can be exchanged for a different size
only, within 14 days of the date of delivery. You can exchange your item(s)
in stores or by phone.
Telephone: +44(0)20 7792 5123
The maximum number of free items offered as an A.P.C. Loyalty Reward is 7 per person and per year. Beyond that, you continue to accrue points that can be taken into account over the next 12-month period.
Inform customer service of your decision by sending an e-mail to: info@apc.fr. You must provide your loyalty number and a copy of your ID. When you unsubscribe from the program, you definitively lose any validated benefits and points.
You can send an e-mail to info@apc.fr or use "Contact" in the top right menu. Customer care representatives are also available by calling + 33 (0)1 53 63 43 79 Monday to Thursday from 9:30 am to 12:30 pm and from 2 pm to 6 pm, and Friday from 9:30 am to 12:30 am and from 2 pm to 4:30 pm.
Please contact A.P.C. customer care, mentioning all relevant information so that we can respond as quickly as possible.
If you do not receive an answer from APC customer service within 2 months, you have the opportunity to enter a mediator of the dispute free of charge.
You can contact the mediator at the following address:
A.P.C.
Marie Amalou
39 rue Madame
75006 Paris
France
You can find more information on the mediation process on the European Online Dispute Resolution Platform (RLL) between consumers and professionals by clicking here.
You can obtain the addresses of our points of sale by clicking on "Stores" link on the website.
You can stay informed about the latest news from A.P.C. by subscribing to the A.P.C. newsletter.
Please send a covering letter, a letter of application and your CV to the following address: apply@apc.fr
Please contact our wholesale department by clicking here, selecting Wholesale as subject.
Returns
always free
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